Patient Information
Our Policies & Patient Info
At Hunter Family Dentistry, we believe it’s important for our patients—new and existing—to be well-informed. As such, we’ve provided some general information for you to look over, including details about health fund rebates, CDBS, DVA and practice policies. If you’d like more information, or to book a dental appointment, contact us at our Terrigal dental clinic today. We look forward to hearing from you.
Covid Safety Plan
At Hunter Family Dentistry the safety of our patients and staff are our highest priority as we operate during the COVID-19 Pandemic. Our team are well trained in all infection control procedures and we continue to uphold our high clinical and infection control standards.
Health Fund Rebate
For your convenience, we have HICAPS at the practice to use with any health fund card. Our dental practice has preferred provider status with Medibank, Bupa and HCF.
CDBS
The Child Dental Benefits Schedule is an Australian Government program that provides access to up to $1,000.00 in benefits over two consecutive calendar years, covering the most basic general dental services. Services that receive a benefit under the program include dental examinations, x-rays, teeth cleaning, fissure sealing, fillings, root canals and extractions. Benefits are not available for orthodontic or cosmetic dental work. The program is for children aged between 2 and 17 years and receiving a relevant Australian Government payment, such as Family Tax Benefit A. A notification of eligibility will be sent from Medicare or you can confirm your eligibility by accessing your online account at my.gov.au or calling Medicare directly. Please advise Hunter Family Dentistry when booking your appointment that you wish to use CDBS and we will check your availability and balance.
DVA
Hunter Family Dentistry is registered with the Department of Veterans’ Affairs to provide quality dental care. We welcome eligible members of the veteran community with a Gold or White repatriation health card. As per Department of Veterans guidelines, Gold Card covers the majority of dental services that you will need, with the White Card covering some treatments that will require approval from the DVA before it is commenced. Depending on the treatment you need, our dentists will either be able to perform the work immediately and without approval from the DVA or will need to seek approval from the department before proceeding. For instance, procedures like dental examinations, x-rays and fillings can be done without delay while some surgical work will need approval first. If you are a member of the Department of Veterans’ Affairs and hold a DVA health card, please advise us when booking your dental appointment.
New Patients
We welcome all new patients to our practice. Please download our new patient form, fill it in and bring to your first appointment. Practice staff can help to fill in the form upon arrival if needed.
Practice Policies
Cancellation Policy
We understand life gets busy, but your oral hygiene is important to us. At Hunter Family Dentistry, we will always ring the day before to confirm your appointment. We ask that if something unavoidable does come up and you need to reschedule your appointment, please give us as much notice as possible. We would prefer at least 24 hours’ notice. If insufficient notice is given on multiple times a cancellation fee may be charged.
Payment Policy
Hunter Family Dentistry requires payment on the day of your dental treatment. We accept cash, EFTPOS, Visa and Mastercard. For our patients with private health insurance, we offer HICAPS. We will process your claim on the spot from your health fund with only your gap payable on the day. If you do not have your health fund card, we will require full payment on the day and will issue you with your invoice to claim directly with your health insurance provider.
Infection Control Policy
Our infection control policy manual contains the most up to date policy and procedures following the current guidelines. Our staff have been trained in infection control practices and engage in ongoing control education.
Our Address
ABN: 90 852 199 442
